Frequently Asked Questions

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Why can't I do all these website maintenance tasks myself?

You can! It would take some time to figure out the ins and outs of each step and the potential hiccups that you'll encounter, but much website maintenance is not rocket science. That said, the underlying code is a science, and when things go wrong with that code having a trusted and dependable WordPress expert on your payroll is really your ultimate insurance and safety net. 

Also I assume you're a business owner, so your time is better spent running and growing your business. Let me handle the technical stuff. 

Can I cancel at anytime?

Of course. Email or call and I will cancel your account that day. If you want to talk about the issue, whether it’s a cost issue or needing different types of maintenance, I’m happy to discuss and even point you in the direction of other services you might need.

What if my website gets hacked?

I do my best to insure this never happens, with security plugins and constant monitoring for potential threats. But new threats are a constant issue for websites and in the event this happens I handle it. No extra charge.

How do I contact you when I need support?

Just shoot me an email, I respond within 24 hours. You can also call me for more immediate issues, or if you want to discuss larger site upgrades or new site projects. We will also be setting up a help desk to handle issues and questions soon.

I have several sites, do you have a discount for that?

Sure, on the Pricing page select the top toggle button to see your discount for multiple sites.

Do you also do SEO work?

I run SEO reports and keyword reports but WP maintenance is focused on the site’s health, proper functioning, security, and updates. SEO is a different animal.

Can I upgrade or downgrade the Maintenance Plan I am on?

Of course. And I’m always happy to discuss the benefits or risks in doing that.

What kind of support work is included in the monthly supprot time?

These tasks generally involve updating content (images/text), adding or deleting menu items, re-arranging content elements, or adding your blog posts.  Just be aware that new features and functionality requests will most likely require a formal quote due to the extensive nature of implementation and testing. 

Can I see a sample of the Analytics reports you provid?

Of course. Click the image below to view.

These reports…

Do my monthly upport minutes roll over?